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Privacy Policy

Last updated: August 2026

1. Who We Are

Afiacity Healthcare Hub ("we", "us", "our") is a healthcare consulting, education, and data services company based in Nairobi, Kenya. We are committed to protecting and respecting your privacy in accordance with the Kenya Data Protection Act, 2019.

2. Information We Collect

We collect information you provide directly when you:

  • Fill out a contact or inquiry form (name, email, phone number, message)
  • Sign up for education or training interest lists (name, email, role, company)
  • Book a consultation (name, contact details, service preferences)
  • Contact us via WhatsApp, email, or phone
  • Choose to share a medicine-pack photo through our Pharma Scan tool (see below)

We do not collect payment or financial information through this website.

Pharma Scan photos

Our Pharma Scan tool lets you check a medicine against Kenya's PPB register. By default the photo you take stays on your device and is never uploaded. We only store a photo if you tick the optional consent box, in which case we keep the image and the product name you entered to help build and improve our free medicines database. Please avoid capturing any patient names, prescriptions, or other personal details in the photo. You can ask us to delete a photo you shared at any time using the contact details below.

3. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries and provide requested services
  • Follow up on consultation bookings
  • Notify you about services you have expressed interest in
  • Improve our website and service offerings
  • Comply with legal obligations under Kenyan law

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data only with:

  • Service providers who help us operate our business (e.g., email hosting, website hosting) under strict confidentiality
  • Google, as our analytics provider, if you accept analytics cookies (see section 8)
  • Regulatory authorities when required by Kenyan law

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purpose it was collected for, or as required by law. Inquiry records are retained for up to 24 months after last contact unless you request earlier deletion.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your data
  • Lodge a complaint with the Office of the Data Protection Commissioner

To exercise any of these rights, contact us via WhatsApp on +254 789 382 193.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Cookies and Analytics

We group cookies and similar browser storage into three categories. You control the optional two from the Privacy Preference Center, which you can open at any time using the Cookie Preferences link in the footer of any page.

  • Strictly Necessary (always active). Required for the website to function: remembering your cookie choice, keeping you signed in to the admin or POS areas, and protecting forms from misuse. These cannot be switched off.
  • Performance (optional). Google Analytics 4, used to count visits and see which pages are read so we know what to publish next. If you leave this off, no Google Analytics script is loaded at all and no analytics cookies are stored.
  • Functional (optional). Content embedded from other services: the Google map on our Contact page and videos inside our courses. Those providers may set their own cookies once loaded. If you leave this off, we do not request the embed at all and instead show a button you can press to load it when you want it.

Videos in our gallery are handled separately: they load from YouTube’s no-cookie service and only after you click a specific video to play it, so nothing is requested from YouTube while you are simply browsing the page.

We do not use advertising, targeting, or social media tracking cookies. Our social media links are ordinary links, not embedded widgets, and Google Analytics runs with all advertising features switched off.

Both optional categories are off until you turn them on. Choosing “Reject All”, or simply not choosing, means nothing optional loads. The site works the same either way. Withdrawing consent stops the relevant scripts from loading on your next page view and clears the analytics cookies we can reach.

Google Analytics collects your IP address (which Google truncates and does not store), the pages you view, and general device and browser information. It does not receive your name, email address, or phone number, and we do not use it for advertising or to build marketing profiles. Google acts as our data processor and may process this data on servers outside Kenya, including in the United States, under its own safeguards for international transfers. You can read how Google handles this data in the Google Privacy Policy, and you can block it across all websites with the Google Analytics Opt-out Browser Add-on.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this privacy policy or how we handle your data: